Coming Together is a Beginning

Process Modernization

Situation:

The company was in the midst of updating its information technology infrastructure. They aimed to review their current operational procedures and identify any deficiencies prior to initiating this modernization process.

Task:

The task was to conduct a comprehensive review and documentation of the organization’s existing business processes, including various business rules and logic.

Action:

During the project execution, Trinetra facilitated workshops involving various stakeholders to identify and document the shortcomings and pain points within the current processes. Following this, the project team proposed improvements to these processes and collaborated with stakeholders to create a clear implementation roadmap. Additionally, they established a framework and template for defining process maps encompassing both business and system processes.

Result:

As a result of the project, significant business impact was achieved. It entailed the precise identification and prioritization of the existing pain points within the organization’s processes. Moreover, the project delivered a structured implementation roadmap, providing a clear plan to address and resolve these identified pain points. This project demonstrated Trinetra’s strategic consulting expertise, enabling the organization to streamline operations and set a focused path for addressing critical issues.

Integration Platform Strategy

Situation:

The firm is undergoing a transformation in information technology. Their goal is to establish a foundation for a future in which all of their systems are updated and can be smoothly merged with the existing infrastructur

Task:

Our task was to evaluate integration platforms available in the market and recommend a new platform to the client based on the organization’s long-term goals and strategic vision.

Action:

We undertook a comprehensive approach to evaluate and recommend an integration platform aligned with the client’s long-term objectives. The process involved extensive stakeholder engagement to identify specific requirements and a thorough analysis of the integration platform landscape. Trinetra applied its A3 Assessment Framework for systematic evaluation, collaborated with multiple vendors and stakeholders, and delivered practical Proof of Concepts (POCs) to showcase the platform’s capabilities. The project culminated in the selection of a suitable platform and the provision of an integration reference architecture, empowering the client’s IT capabilities to rapidly adapt to changing business needs, particularly in the context of acquisitions and partnerships, and ensuring future readiness.

Business Impact:

In this project, Trinetra’s strategic evaluation led to the selection of an integration platform that empowered the client’s IT department to respond rapidly to evolving business needs, particularly in scenarios like acquisitions and partnerships. This enhanced adaptability ensured seamless data exchange setup with new partners, aligning the client’s IT capabilities with long-term strategic goals and ensuring future readiness

Integration for Higher Education Client

Situation:

The client had a lot of manual processes to complete business flow.

Task:

This multi-phase project aimed to seamlessly integrate various internal student management systems with external Software-as-a-Service (SaaS) solutions for a higher education client.

Action:

In less than 10 months, Trinetra’s team successfully executed over 40 integrations across different areas, including Continuing Education Management, OCAS, International OCAS, Financial Management, and Student ID Card Management. The project involved several critical aspects:

• Integration Reference Architecture & Best Practices: Collaborating with Client’s IT and infrastructure experts, Trinetra defined an Integration Reference Architecture using Ellucian Products and Safe FME Platform. This included the creation of pilot integrations for essential patterns like API Implementation and Publish/Subscribe.
• Integration with Admissions System: The project included the development of process orchestration to seamlessly integrate multiple systems, such as OCAS and One Card, with the admissions system. This facilitated efficient course registration, student lifecycle management, and administration of student and staff cards.
• Integration Platform Re-Assessment & Strategy: Trinetra worked closely with Client’s SMEs to evaluate the existing Integration Platform, recommending a new platform aligned with the college’s long-term goals and strategic vision. This process involved rigorous requirements identification and a comprehensive analysis of integration platforms available in the market.

Business Impact:

The project delivered tangible business outcomes, ensuring the timely implementation of data exchange with new SaaS systems. This accomplishment played a pivotal role in meeting crucial admission deadlines, thereby enhancing operational efficiency and strengthening the client’s IT capabilities within the higher education sector.

The Server Health Check Automation Project

Situation:

In the rapidly evolving landscape of IT infrastructure management, a prominent client faced a significant challenge: managing and conducting over 50 manual health checks daily across their systems. These checks, essential for ensuring system robustness and efficiency, were time-consuming and resource-intensive, often leading to delays and a backlog of other high-priority tasks. Recognizing the need for a more efficient approach, the client sought an innovative solution to automate these processes, aiming to enhance productivity, ensure timely execution of checks, validate results more efficiently, and free up valuable human resources for more critical tasks.

Trinetra was entrusted with the task of designing, developing, testing, and implementing an automated health check system tailored to the client’s specific needs. This project aimed not only to automate the existing 50+ health checks but also to introduce a system capable of performing these checks on-demand and multiple times a day, thus revolutionizing the client’s IT infrastructure management. The following sections detail the actions taken by Trinetra and the remarkable results achieved through this automation initiative.

Task:

The objective was to design, develop, test, and implement an automated system, along with delivery tools, to streamline these processes. Automation was expected to boost productivity, shorten the time required for checks, validate patching results efficiently, and facilitate post-validation activities. Additionally, this initiative would release valuable human resources to focus on higher-priority activities. More than 50 manual health checks were identified, which were carried out daily at different times. The project’s goal was to automate these health checks, enabling them to be executed on-demand and multiple times throughout the day.

Action:

In the execution phase, an agile development approach was adopted. Trinetra actively participated in the project, starting from a comprehensive understanding of the client’s requirements to the development, rigorous unit testing, and ultimately promoting the solution to the Quality Assurance (QA) environment. The Trinetra team successfully developed a comprehensive Health Check Automation system tailored to the client’s needs. Complex health checks were automated, offering the ability to pinpoint malfunctioning system components, add new health checks when necessary, modify check schedules, run ad-hoc checks, furnish health check status and details for Tivoli agents to trigger timely alerts to the operations teams. This project ultimately eliminated the need for labor-intensive manual health checks.

Business Impact:

The project delivered tangible business outcomes, ensuring the timely implementation of data exchange with new SaaS systems. This accomplishment played a pivotal role in meeting crucial admission deadlines, thereby enhancing operational efficiency and strengthening the client’s IT capabilities within the higher education sector.

Automation of build and deployment of Virtual Environments

Situation:

In the dynamic field of software development, Connecting Ontario (cOntario) faced a unique challenge: the need for a robust, efficient, and self-contained virtual test environment (VTE). This requirement was pivotal for the organization to ensure rigorous testing of applications in a controlled setting before advancing them to more extensive test and staging environments. The aim was to create a VTE that would not only serve cOntario’s immediate needs but also act as a blueprint for future similar environments. The goals of this project were multifaceted: firstly, to establish a non-clustered VTE using existing resources and vendor guidelines; secondly, to implement automation in the build and deployment processes, particularly focusing on the front-end components; and thirdly, to critically analyze and rectify any shortcomings in the existing build documentation and procedures to enhance the overall build process efficiency.

This case study delves into how these objectives were tactically met within the unique constraints of cOntario’s complex IT environment, which included multiple databases and a diverse mix of front-end and back-end technologies. It outlines the execution of the project in two phases, adhering to time and budget limits, and the significant business impact that resulted from the successful automation of the build and deployment processes, marking a transition from days-long manual processes to streamlined operations completed in hours. The case study highlights the transformative effect of automation on cOntario’s operational efficiency and its testing and staging environments.

Task:

The primary objective of this project was to establish a self-contained virtual test environment (VTE) tailored for Connecting Ontario (cOntario). This specialized environment served as a dedicated testing ground for application developers, enabling them to thoroughly test applications before they were promoted to other test and staging environments. Additionally, this VTE would serve as a foundational template for the creation of other similar environments.

The project aimed to achieve the following key goals:
1. Construct a non-clustered VTE environment, leveraging resources like vendor-provided build guides.
2. Implement automation for specific aspects of the build and deployment process, particularly focusing on streamlining Front End components.
3. Analyze and address any gaps in the existing build documentation and processes, updating the build books to enhance overall efficiency.

Action:

The cOntario environment presented a challenging landscape, encompassing multiple databases and a diverse array of frontend and backend technologies. However, the project was executed successfully in two distinct phases, all within the estimated time and budget constraints. This involved the meticulous implementation of automation to accelerate the environment setup and configuration process.

Business Impact:

Prior to the automation implementation, manual build and deployment processes required several days to complete. However, with the successful automation in place, these processes were streamlined to mere hours. This transformation had a significant positive business impact, significantly reducing time-to-deployment and enhancing overall operational efficiency for cOntario’s testing and staging environments.

YoHudl, The Complete Boardroom Experience

Situation:

In the era of digital transformation, the shift to virtual meetings has become ubiquitous, bringing with it a unique set of challenges, particularly in replicating the efficiency and engagement of in-person meetings. This shift highlighted the need for a more integrated and user-friendly virtual meeting platform. Recognizing this need, the project team embarked on developing “YoHudl,” a comprehensive Virtual Meeting Platform designed to address the complexities and fragmentation often experienced in virtual meeting settings. The central problem was clear: participants in virtual meetings frequently faced difficulties due to the disparate tools needed to achieve the efficiency of face-to-face interactions. To tackle this, “YoHudl” was conceptualized as a unified solution, integrating various functionalities essential for enhancing virtual meeting experiences. The development process of YoHudl focused heavily on user experience, involving extensive user research and iterative design to ensure the platform was intuitive and met the users’ needs effectively.

This case study explores the various features of YoHudl, which include scheduling and conducting virtual meetings, document management, e-signature capabilities, a collaborative whiteboard, integrated note-taking, and task management functionalities. Additionally, it highlights the platform’s commitment to security, compliance, and cross-platform compatibility. The study aims to demonstrate how YoHudl addresses the challenges of virtual meeting management and enhances the overall virtual boardroom experience, marking a significant advancement in digital collaboration tools.

Task:

In virtual meetings, participants often struggle with the fragmentation of tools required to replicate the efficiency of in-person meetings. The task was solve the challenge of managing and conducting effective virtual meetings by developing a comprehensive Virtual Meeting Platform called YoHudl.

Action:

Platform Features we Develop:

• Virtual Meetings: YoHudl allows users to schedule meetings, send invitations, view a calendar of upcoming meetings, and share screens with multiple participants, offering a full-fledged virtual meeting experience.
• Document Management: Users can upload, download, and share documents within the platform, streamlining the exchange of information during meetings.
• E-Signature: YoHudl provides tools to prepare documents for electronic signature and facilitates document signing during video conferences, ensuring secure and efficient document workflows.
• Collaborative Whiteboard: The platform features a collaborative whiteboard that enables real-time brainstorming and visual collaboration, enhancing creativity and idea generation during meetings.
• Note-taking: Users can take notes directly within the meeting environment, eliminating the need to switch between different apps or platforms, thus maintaining focus and productivity.
• Task Management: YoHudl allows users to create, assign, and track tasks, making it easy to manage action items and follow up on decisions made during meetings.
• Security and Compliance: The solution provided all the security measures to protect user data and documents. It Ensure compliance with relevant data protection regulations, especially for e-signatures.
• Cross-Platform Compatibility: YoHudl is a web application that works seamlessly across various devices (IOS and Android) and operating systems, ensuring accessibility for all users.

Result:

Developed ‘YoHudl’, a unified Virtual Meeting Platform that seamlessly integrates multiple functionalities to enhance virtual meetings. The solution was created keeping the user experience in mind by conducting user research and iterative design to ensure the platform is intuitive and user-friendly.

Developing an Enterprise Service Bus (ESB) for Enhanced Integration and Automation

Situation:

Our client, a large and diverse organization, faced the challenge of seamlessly connecting and automating processes across over 30 disparate systems, including SAP, custom applications, legacy systems, and internal/external databases. They sought to establish an integration hub that would serve as the backbone for their entire enterprise, enabling streamlined communication and automation of critical business processes.

Task:

The primary objective of this project was to design, develop, and implement a robust and scalable Enterprise Service Bus (ESB) that would function as a central integration hub for the client’s organization. This ESB was envisioned to connect all key systems within the enterprise and automate major processes, thereby improving efficiency, reducing manual intervention, and enhancing overall productivity.

Action:

Our team embarked on a comprehensive development journey to create the ESB that met the client’s intricate requirements. Key actions and achievements during the execution phase included:

• Integration of Disparate Systems: We successfully integrated over 30 disparate systems, spanning SAP, custom applications, legacy systems, and internal/external databases. The ESB was designed to support a wide range of communication protocols, including web services, file-based communication, FTP/SFTP, messaging, and more, ensuring compatibility with various systems and data formats.
• SOAP and Webservices Standardization: Our team developed standardized SOAP and web services protocols for the client, facilitating consistent and secure data exchange between systems. This standardization ensured that communication within the organization followed best practices, enhancing data integrity and security.
• Best Practices for Integration: In addition to the technical aspects, we developed and implemented best practices for integration within the organization. These guidelines enabled the seamless addition or removal of services and interfaces within the ESB, promoting scalability and adaptability as the client’s needs evolved.

Business Impact:

The implementation of the ESB brought about transformative changes within the client’s organization:

• Enhanced Efficiency: The ESB automated major processes, significantly reducing manual intervention and the potential for errors, leading to enhanced operational efficiency.
• Streamlined Communication: Over 200 interfaces were integrated seamlessly, enabling real-time data exchange between systems and fostering better decision-making.
• Protocol Flexibility: The ESB’s support for various communication protocols ensured that it could accommodate different systems and data formats, making it a versatile solution.
• Standardized Communication: The development of SOAP and web services standards improved data security and consistency in communication.
• Scalability: With best practices for integration in place, the organization could easily adapt to changing requirements by adding or removing services as needed.

Document Management System Strategy and Implementation

Situation:

In today’s fast-paced digital landscape, effective document management has become a crucial aspect of operational efficiency for businesses. Recognizing this need, a client approached the project with the primary objective of evaluating various Document Management solutions available in the market. The goal was to find a solution that not only met their current functional and non-functional requirements but also aligned with their future business objectives.

Task:

The primary objective of this was to assess Document Management solutions available in the market and recommend a solution to the client based on their functional and non-functional needs.

Action:

During the execution of the project, the Trinetra team collaborated closely with various stakeholders. They worked together to identify the client’s specific requirements and current challenges in the realm of document management. Subsequently, a thorough analysis of the available solutions in the market was conducted, leading to the recommendation of the most suitable solution that aligned with the client’s unique needs. In addition to this evaluation, the Trinetra team successfully delivered an implementation project using the chosen document management platform, seamlessly integrating it with the client’s core systems.

Result:

The project’s ultimate business outcome was the successful implementation of a cost-effective document management solution for the client. This solution was carefully designed to fulfill both the client’s short-term and long-term document management needs, optimizing their operational efficiency and reducing costs.

Integration Project for Municipal Client

Situation:

In the realm of municipal operations, the integration of various internal systems with external Software as a Service (SaaS) solutions presents both a challenge and an opportunity for enhanced efficiency and modernization. This was precisely the scenario faced by a municipal client, prompting the initiation of a multi-phase project. The overarching goal was to define an Integration Reference Architecture that would guide the integration of the municipality’s internal systems with external SaaS solutions, thereby optimizing their operational processes.

Task:

The goal of this multi-phase project was to define an Integration Reference Architecture and integrate various internal municipal systems with external SaaS solutions.

Action:

Integration Reference Architecture & Best Practices:

• Worked with SMEs from NewMarket to define an Integration Reference Architecture using existing application landscape and SaaS products.
• Created pilot integrations for all the key integration patterns like API Implementation, Publish/Subscribe, and build POCs for key connectivity scenarios.

Integrations with PerfectMinds SaaS product:

• PerfectMinds SaaS was replacing Newmarket’s existing POS (point of sale) system, and all existing POS integrations were to be moved to PerfectMinds.
• Trinetra team successfully designed and implemented integrations between Newmarket solutions and PerfectMinds SaaS products.

Result:

Implemented data exchange with new SaaS systems that were added to our client’s IT landscape on time to meet admission deadlines, ensuring improved efficiency in managing parking ticket management and other Point of Sale (PoS) transactions for the municipality.

Backend Processing System

Situation:

In the competitive landscape of financial services, a client faced the pressing need to enhance the efficiency and effectiveness of their backend financial transaction processing and reporting capabilities. This situation called for the development of a custom solution tailored to the specific needs of the client’s transactional and reporting framework. The project’s primary goal was to design and implement a system that could not only process financial transactions efficiently but also provide various types of reports to meet the diverse needs of the client.

Task:

The goal of this project was to design and implement a custom solution for backend processing of the client’s financial transactions and to provide various types of reports.

Action:

During the execution phase of the project, the Trinetra team took full ownership and efficiently managed all aspects of the custom solution development. Leveraging domain-driven design principles, they crafted a robust solution that would handle the backend processing of the client’s financial transactions seamlessly. Advanced Spring technology was employed for the solution’s implementation, ensuring scalability and reliability. To meet the reporting needs, the team integrated Jasper, enabling the generation of various reports. Furthermore, Trinetra successfully orchestrated integrations with multiple systems, streamlining data flow and enhancing system interoperability. The establishment of CI/CD pipelines facilitated rapid development cycles and deployment, while the delivery of automation test scripts ensured the solution’s quality and reliability throughout the project’s lifecycle.

Result:

The system was successfully implemented within the established business deadlines, allowing different groups to collaborate effectively for claims processing and improving the overall efficiency of financial transaction processing and reporting for the client.

Reporting Solution using OBIEE 12.0

Situation:

In the competitive insurance industry, staying ahead in business intelligence and analytics is crucial. The client, an established player in the insurance sector, recognized the need to enhance their data analysis and reporting capabilities. Their existing reporting solution, based on Oracle Business Intelligence Enterprise Edition (OBIEE), was no longer meeting the evolving demands of data analytics and decision-making. This realization led to the primary goal of the project: a thorough overhaul and redesign of their OBIEE-based reporting system to improve its functionality, performance, and user experience.
The client’s decision to revamp their reporting solution was driven by the necessity to efficiently generate a broad range of reports and gain deeper, more actionable business insights. They faced challenges with the existing system’s performance issues, which hindered their ability to make timely, data-driven decisions – a critical factor in maintaining competitive advantage in the insurance industry.

Task:

The project was comprehensively managed by Trinetra, with collaborative efforts from both offshore and onshore Trinetra teams. It encompassed the redesign and implementation of all layers within OBIEE, including data, physical, Business Model and Mapping (BMM), and presentation layers. Additionally, the project covered multiple areas and dimensions ensuring a comprehensive transformation of the reporting infrastructure.

Action:

The project was comprehensively managed by Trinetra, with collaborative efforts from both offshore and onshore Trinetra teams. It encompassed the redesign and implementation of all layers within OBIEE, including data, physical, Business Model and Mapping (BMM), and presentation layers. Additionally, the project covered multiple areas and dimensions ensuring a comprehensive transformation of the reporting infrastructure.

Result:

As a result of this project, the client’s business gained the ability to generate a wide range of reports efficiently. Furthermore, the project successfully addressed and resolved all performance issues associated with the existing reporting solution. This overhaul of the OBIEE-based reporting solution significantly enhanced the client’s ability to access critical business insights and make data-driven decisions more effectively.

Companion App

Situation:

In the wake of a global health crisis, the need for effective contact tracing technologies became more pronounced than ever. A key challenge was to develop a solution that not only facilitated efficient contact tracing but also ensured ease of access and user-friendliness. Trinetra identified the opportunity to bridge this gap by creating a solution that could enhance the utility and accessibility of data from Contact Tracing wristbands. These wristbands were already in use for monitoring and recording health and movement data but lacked an easy way to interact with this information.

Task:

Trinetra was tasked with the development of a versatile, cross-platform mobile application. The application needed to be compatible with Android and iOS devices, as well as function as a WebApp. Its primary purpose was to seamlessly connect with Contact Tracing wristbands using Bluetooth technology. The app was expected to enable real-time data retrieval and synchronization, present a user-friendly and responsive interface, and incorporate Near Field Communication (NFC) technology for enhanced security and streamlined access.

Action:

To achieve this, Trinetra embarked on a comprehensive design and development process. They focused on three key features:

• Bluetooth Connectivity: Trinetra developed a robust mechanism within the app to establish a Bluetooth connection with the Contact Tracing wristbands. This feature ensured that data like authentication timestamps, contact count, step count, and heart rate data were retrieved and synchronized in real-time.
• Responsive Interface: Understanding the importance of user experience, the team designed a responsive and intuitive interface. This interface allowed users to conveniently access and interact with a wide range of information stored on the wristbands.
• NFC Integration: To further enhance the app’s utility and security, Trinetra integrated NFC technology. This integration allowed users to access data and functionalities by simply tapping their Contact Tracing wristbands against their mobile devices.

Through these actions, Trinetra successfully developed a companion app for Contact Tracing wristbands, representing an innovative solution that significantly improved user experience and accessibility of vital health and contact information.

Result:

The outcome of Trinetra’s efforts was the successful launch of a comprehensive and versatile cross-platform mobile application, compatible with Android, iOS, and also accessible as a WebApp. This innovative application seamlessly connected with Contact Tracing wristbands via Bluetooth technology, revolutionizing the way users interacted with their health and contact data.